Shipping & Returns
Shipping & Delivery
FULL NATIONWIDE DELIVERIES DURING NOVEMBER LOCKDOWN - £5 INCREASED CHARGE FOR SUNBED TUBE ORDERS.
The standard rate of £4.50 is a 24/48-Hour service (subject to stock) to England, Scotland, Wales, Belfast, Isle of Man, Scilly Isles, Western Isles, Shetland & Orkney, and Channel Isles. For Fluorescent Tubes, Par 38, or Light Fittings, the delivery charge is £7.50. Sunbed Tubes are sent on a private van at £15.00 (INCREASED TO £20 DURING LOCKDOWN - CARRIER ONLY) per order, or £30 to remote locations. We operate a weekly delivery schedule for sunbed tubes. We do not ship tubes internationally - inc northern Ireland. We aim to fulfil all orders within 30 days. If there are any significant delays we will be in touch.
Returns & Replacements
GB Bulbs will refund or replace goods that are received damaged before or on delivery, if we are notified by telephone or writing within 7 days of delivery. It is very important that any items that are said to be faulty are returned to GB Bulbs packed as they arrive to the customer, to ensure they are received unbroken for inspection and testing. NO RETURNS WILL BE REFUNDED OR CHANGED IF SENT BACK IN JIFFY BAGS OR UNBOXED. All returns should be sent 2ND CLASS ROYAL MAIL unless otherwise stated. It is the policy of GB Bulbs to replace broken or faulty items rather than refund the value of the goods. Please note the return of non faulty goods will incur a restocking charge of 10% (ex vat) plus the original delivery charge and must be returned within 30 days of order. Once returns are received at GB Bulbs, replacements will be dispatched. ALL RETURNS MUST HAVE A RETURNS NUMBER. In addition to our return policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost.
GB Bulbs 115 Oxford Road, Abingdon, Oxon, OX14 2AB.