Terms & Conditions

Shipping & Delivery. The standard rate of £3.95 is a 24/48-Hour service (subject to stock) to England, Scotland, Wales, Belfast, Isle of Man, Scilly Isles, Western Isles, Shetland & Orkney, and Channel Isles. For Fluorescent Tubes, Par 38, or Light Fittings, the delivery charge is £6.50. Sunbed Tubes are sent on a private van at £9.00 per order, or £20 to  remote locations. We operate a weekly delivery schedule for sunbed tubes. We do not ship tubes internationally - inc northern Ireland. We aim to fulfil all orders within 30 days. If there are any significant delays we will be in touch.

Privacy & Security. GB Bulbs do not disclose buyers' information to third parties. Cookies are used to enhance the browsing experience. They are used to track contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details.

Data collected by this site is used to: Take and fulfil customer orders, Administer and enhance the site and service, Issue a unique identifier (e.g. customer login), Monitor customer account status beyond that required for individual purchases, Only disclose information to third-parties for goods delivery purposes.

Returns & Replacements. GB Bulbs will refund or replace goods that are received damaged before or on delivery, if we are notified by telephone or writing within 7 days of delivery. It is very important that any items that are said to be faulty are returned to GB Bulbs packed as they arrive to the customer, to ensure they are received unbroken for inspection and testing. NO RETURNS WILL BE REFUNDED OR CHANGED IF SENT BACK IN JIFFY BAGS OR UNBOXED. All returns should be sent 2ND CLASS ROYAL MAIL unless otherwise stated. It is the policy of GB Bulbs to replace broken or faulty items rather than refund the value of the goods. Please note the return of non faulty goods will incur a restocking charge of 10% (ex vat) plus the original delivery charge. Once returns are received at GB Bulbs, replacements will be dispatched.  In addition to our return policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. Returns Address: GB Bulbs 115 Oxford Road, Abingdon, Oxon, OX14 2AB.

Ordering. Making a purchase could not be easier. Browse our catalogue, find the items you need and click 'add to cart'. Once you have finished proceed to checkout.

Payment, Pricing & Promotions.Transactions placed on our website are coded using a 128 bit SSL encryption key. CardSave provide the payment gateway (including 3D Secure - Verified by Visa, Mastercard SecureCode) with transactions being processed by Worldpay, the UK and Europe's number one card payment processor. Our website is also armed with a separate 128-bit Geo-Trust QuickSSL Premium Certificate, and has been passed as PCI Compliant - the information security standard for companies that handle cardholder information. We accept the following cards: Visa Credit, Mastercard, Maestro, Visa Delta, Mastercard Debit, Switch, Solo, Visa Electron and ALL corporate cards, and PayPal.

Viewing Orders. To view your old or new orders log into you account and view the dashboard.

Back Orders. If your item is not in stock, we will back order for you.

Tax Charges. For orders made from the UK or the European Union, 20% VAT is added.

WEEE Regulations. The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. GB Bulbs is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us. Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Product Images. Please be aware there may be slight differences in the product image and product supplied, reflecting the differences between brands.