About Us GB Bulbs are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at Sales@GBBulbs.co.uk.
Our Contact details:
GB Bulbs
115 Oxford Road
Abingdon
Oxfordshire
OX14 2AB
ENGLAND
Email: Sales@GBBulbs.co.uk
Tel: 01235 522178
Fax: 01235 525182
VAT Registration Number 718 2985 03
Internet Ordering:
24 hours a day, 7 days a week.
Trading Hours:
Monday to Friday - 09:00 - 17:00 |
Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Please note that we only accept UK Sterling (£) for payments.
Please note the product specifications such as 'life hours, brand supplied, web photo, box quantity' are only given as an example and may differ depending on the brand of the item supplied.
We accept Visa, Mastercard, Delta, Switch/Maestro, Solo, Visa Electron and American Express. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our payment service provider HSBC. Payment is taken upon ordering.
**NEW** BANK TRANSFER
Upon checkout if you have chosen to pay via 'Bank Transfer', we will offer you a 2% Discount on the online price of the goods. Once we receive the order we will contact you to arrange a prompt payment. (UK Payments only) |
Shipping And Handling All deliveries inside the local delivery zone are made by our own company vans. All other deliveries outside of the local delivery zone are made by either Royal Mail or an express parcel distribution service, one that offers great reliability, security and flexibility.
The standard rate of £3.95 is a 24/48-Hour service that covers delivery to England, Scotland, Wales, Belfast, Isle of Man, Scilly Isles, Western Isles, Shetland & Orkney, and Channel Isles. For orders containing FLUORESCENT TUBES, PAR 38's or LIGHT FITTINGS the delivery charge is £6.50 per order as they need to be sent via Courier. SUNBED TUBES are sent on a private van and the charge is £9.00 per order (Please note we do not ship sunbed tubes to Ireland. Orders to remote locations will be charged an extra £11, (Total shipping charge therefore £20).
Please note, later guaranteed delivery times apply for remote parts of Scotland, delivery to Channel Islands and the Isle of Man can be delayed by Customs. Large orders that have to be sent via courier to remote parts of Scotland, Channel Islands & Isle of Man may be charged more for delivery. |
Delivery Schedule The majority of bulbs orders are dispatched within 24 hours subject to stock availability. Light Fittings are ordered specifically for the customer, but this will be a matter of a few days delay. Sockets and Switches do take longer to be sent due to the huge range that we stock. Although we aim to deliver within the times stated, we aim to fulfil all orders within 30 days. If there are any significant delays with your order we will contact you.
ALL SUNBED tube orders are sent via one of our delivery vans on a weekly UK run. This does mean a possible slightly longer delivery time but it also means that breakages are eradicated and therefore reduce the overall delivery time, with greater customer service. WE DO NOT SHIP SUNBED TUBES TO IRELAND.
Please call for help. |
| Back Orders If your item is not in stock, we will back order for you. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our payment service provider HSBC. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products carry their manufacture guarantees. |
Reaching Us Our Contact details:
GB Bulbs
115 Oxford Road
Abingdon
Oxfordshire
OX14 2AB
ENGLAND
Tel: 01235 522178
Email: Sales@GBBulbs.co.uk |
Privacy Policy GB Bulbs do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy GB Bulbs will refund or replace goods that are received damaged before or on delivery, if we are notified by telephone or writing within 7 days of delivery. It is very important that any items that are said to be faulty are returned to GB Bulbs packed as they arrive to the customer, to ensure they are received unbroken for inspection and testing.
NO RETURNS WILL BE REFUNDED OR CHANGED IF SENT BACK IN JIFFY BAGS OR UNBOXED.
All returns should be sent 2ND CLASS ROYAL MAIL unless otherwise stated. It is the policy of GB Bulbs to replace broken or faulty items rather than refund the value of the goods. Please note the return of non faulty goods will incur a restocking charge of 10% (ex vat) plus the original delivery charge. Once returns are received at GB Bulbs, replacements will be dispatched.
In addition to our return policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund but you must return the cancelled items to us at your cost.
Returns Address: GB Bulbs 115 Oxford Road, Abingdon, Oxon, OX14 2AB
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.
GB Bulbs is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
Customers must return their like-for-like WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.
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